Have Questions? We've Got Answers

Yes, registration is completely free. You can create your account and explore the platform without any upfront cost. We only charge commissions when you make sales.

Anyone with products to sell can join our platform. Whether you're a small home-based business, an artisan, or an established brand — we welcome sellers of all sizes.

You'll need basic business information and identification. For individual sellers, a national ID is sufficient. For registered businesses, we may require additional documentation.

Most accounts are approved within 24-48 hours. Once approved, you can immediately start listing products and selling.

Once you receive an order, we arrange pickup and delivery through our trusted shipping partners. You can ship from your location or use our fulfillment warehouses.

Our commissions are competitive and transparent, typically ranging from 5-15% depending on the product category.

Payments are processed securely and transferred to your bank account according to our payout schedule. Most sellers receive payments within 7-14 days of delivery confirmation.

You can sell a wide range of products including electronics, clothing, beauty items, home products, handmade goods, and more. Some restricted categories apply — check our guidelines for details.

Yes, you have full control over your pricing. You set the prices for your products, and we handle the rest. We also provide pricing recommendations based on market data.

Our support team is here to help. You can reach us through the Help Center, by opening a support ticket from your seller dashboard, or by email at admin@fawra.net.

Yes — onboarding guides and Help Center articles walk you through listing products, fulfillment, shipping and payouts, and our support team can answer questions as you get started.

We reply as quickly as we can during business hours, and you can follow the status of your ticket from your dashboard at any time.

Currently, Fawran focuses on serving customers in Jordan.

We have a clear returns policy to protect both sellers and buyers. Returns are handled through our platform, and we help mediate any disputes.

Yes, you can pause your store at any time if you need a break. Your products will be hidden from customers until you reactivate.